We’ve been talking a lot about the differences between Social Business and Social Media…this week a really good study was released by Pivot and Social Business Strategies gave a really good rundown on what aspects of social business are important, how they affect your ROI and what your next steps should be in the social business realm if you have yet to dip your toes in.
In this report you will find that marketers are starting to realize:
how conversations affect their brand
that sales still matter, but engagement matters more
insight and content are now more important than deals
that the executive buy in for social business has risen
Facebook and Twitter still dominate
Social business is becoming so much more than just posting coupons and deals to Facebook or Twitter. It is becoming just “business”. If you are looking for guidance in this area, I am pretty sure we have some folks who can help you out. It’s time to get started.
Twitter TV Ads for Targeted Audiences
Twitter has announced that TV ad targeting is available throughout the US. Releasing it in beta back in May, TV ad targeting has proven more successful than just TV ads alone. In a quote from the blog, Twitter’s Michael Fleischman states that,
“During a handful of studies, users that Twitter identified as being exposed on TV and then engaged with a Promoted Tweet demonstrate 95% stronger message association and 58% higher purchase intent compared to users identified as being exposed on TV alone.”
Honestly, I though I could let this one go, but then I started reading about how many brands exploited the birth of the #royalbaby to get traffic, and even sales. Brands like Coca-Cola, Starbucks, Oreo, Charmin and many others all jumped on the #royalbaby hashtag bandwagon.
Once Kate entered the hospital, the hashtag #royalbaby was used 2 Million times. Mostly by well wishers, some by sickos, and some buy those hashtagging in hope of making a few bucks off the whole thing. Sad? Pathetic? Smart and current? What’s your take? Do you use somewhat voyeuristic news and hashtags to get traffic?
Techies Make Forbes’ List of 100 Most Powerful Women
I’ve noticed that a lot of my blog posts tend to be about women. Not so much this series as my Home Based Businesses series, but it’s there. This week is no different. I have to give a little shout out to the tech professionals, including Facebook’s Sheryl Sandburg. Sixteen technical professionals have made Forbes’ list of the 100 Most Powerful Women.
Now, I am no big feminist in the sense that it tends to be interpreted today, but I think it is pretty impressive that these sixteen women (most of whom are American) have not only broken into the tech field which I think most would say was heavily dominated by men not so long ago, but have become so successful as to be included on this list that includes world leaders and so many “firsts”.
“She’s the first: Forty percent of the women on the list are “female firsts,” such as African head of state (Liberia’s Ellen Johnson Sirleaf), billionaire to sign The Giving Pledge (Sara Blakeley), and CEO at IBM (Ginni Rometty). Even more impressive are a the women who are multiple “firsts,” such as Judith Rodin, first president of an Ivy League and of the Rockefeller Foundation. And Hillary Clinton.”
The women from the tech field that have made the list are:
Twitter announced a new product for lead generation earlier this week. The Twitter card program from a year ago have been expanded and updated as more and more brands turn to social media for advertising.
The Twitter Advertising Blog released a statement about the update to Twitter Cards, “When someone expands your Tweet, they see a description of the offer and a call to action. Their name, @username, and email address are already pre-filled within the Card. The user simply clicks a button to send this information directly (and securely) to you.”
If you’d like to get started using Twitter cards for your brand, the developers board has a great little tutorial as well as a starting point, making it easy for brands to extend their reach on the Twitter platform.
As of right now the Lead Generation card is only available to Twitter’s managed clients, but that will probably change as demand grows.
Dell had their “Dell Dude” peddling PC’s by the boat load, Windows XP was still young and vibrant, and Palm Inc. had just figured out how to cram a PDA into a phone!
Well, those days are over…
The “Dell Dude” got fired for smoking pot, Windows XP got long in the tooth making way for Vista, and Palm no longer exists. Oh how times change in the tech industry and I think we are at the precipice of one such shift.
Dell recently announced that founder Michael S. Dell will be purchasing his brain child back from the shareholders that helped run his baby into the ground with the help from the ever-so-jovial Steve Balmer and company.
This creates a conundrum of sorts, because Microsoft has notoriously been an independent vendor working with OEM partners, and now Microsoft has not only created its own hardware (Surface and Surface Pro), but now it’s willfully investing capital into an OEM (Monopoly anyone?). While this hasn’t caught the eye of the shadowy overlords at the SEC it should be sounding alarms over at HP and Lenovo.
Only once before have we seen Microsoft dump money into a startup – yes we should look at Dell as a startup with their new lease on life, because it would be foolish not to run it as one given this glorious opportunity. Apple got a large chunk of change from Bill Gates shortly after the second coming of Steve Jobs in 1997, and 16 years later things are still looking pretty good for Apple; however, this latest round of Microsoft financing could put strain on the working relationship between Microsoft and it’s other OEM partners.
The case with Apple was different because Microsoft was not the driving force behind their entire product ecosystem as is the case with Dell. Microsoft just saw the Mac platform as a means to an end so they could foster competition in the PC industry (pretty sure the folks in Redmond are kicking themselves now…) to advert intense probing from the SEC.
Dell is not on the brink of death, but I’m sure the argument could be made that Microsoft is trying to pump new life into the aging PC industry, but is it really necessary? PC’s aren’t going anywhere anytime soon or ever, and we are currently seeing the masses moving towards tablets and mobile phones. Maybe it’s time for Microsoft to back off of the PC and focus on mobile devices? They clearly have a desire to move towards mobile devices given their forte for the Metro UI, so why force it onto a PC with a keyboard and mouse?
Everything I have mentioned points to one issue Microsoft has right now… They don’t know who they are, and where they want to go as a company – which is funny because their slogan used to be “Where do you want to go today?” They need to focus! Do they want to keep their investment in Dell or have their own hardware line? Either way they are alienating their other OEM customers.
Twitter announced this week via the Twitter blog that is has acquired Bluefin Labs, which is a company that connects social media and television advertising. You know, when you are watching TV and are annoyed at the suggested #hashtags popping up on the screen? Yeah – those guys. Anyway, Bluefin has been purchased by Twitter, which actually makes a great deal of sense – these two will go hand in hand, as most of Bluefin’s social media (a whopping 95%) on behalf of it’s clients is with Twitter.
Twitter and Bluefin each released statements about the purchase. Twitter saying that while they will continue to honor the contracts Bluefin already has, they will not be taking on any new clients.
“We intend to honor existing Bluefin customer contracts, but we will not continue to sell Bluefin’s product suite beyond the existing contracts.”
“While our products have always included data from multiple social media services, the reality is that Twitter is the platform where the overwhelming majority – about 95% – of public real-time engagement with TV happens. So we couldn’t be more excited to join Twitter.”
Social TV – you’ve noticed it, perhaps you’ve even participated in it. Do you go check out Twitter when you see a hashtag on the screen? Do you join discussions on Twitter about a favorite show or perhaps even a product? Let us know in the comments how you feel about “Social TV” – do you use the suggested hashtags to see what everyone else is saying or do you see what is trending?
Technorati releases it’s 2013 Digital Influence Report
Technorati, one of the largest social media ad networks released it’s annual report on “Digital Influence”. This report replaces their “State of the Blogosphere” which had been a social media staple for the last 10 years.
This year’s report is more of a culmination of all things social media. It was compiled with the findings of 1,200 consumers, 150 brand marketers, and 6,000 influencers. Influencers meaning bloggers and other top social media users.
The Technorati study finds that “Sixty percent of brand marketers predict an average increase of 40 percent in social spend for 2013.” While not entirely surprising, this data tells us that social media is important, and growing even though the consumers tend to rely more on blogs and influencers of that nature before Twitter and Facebook ads.
“Currently, the bulk of brands’ overall digital spend goes to display advertising, search and video, with spending on social, including influencer outreach, making up only 10 percent of their total digital spend. Within their social budget, more than half goes to Facebook, followed by YouTube and Twitter, with the remaining 11 percent of their social spend going to blogs and influencers….
…Though blogs and influencers don’t get a large portion of brands’ digital spend, they rank high with consumers for trust, popularity and influence. When making overall
purchase decisions, for consumers, blogs trail only behind retail and
So while spending a good portion of your 2013 marketing budget on social media advertising and other efforts, be mindful that the blog is still a very powerful tool for selling your brand.
You can click he link above to read the 34 page report yourself, or just get the lowdown. Either way, it’s news you need to stay ahead in the social media game.
What percentage of your marketing budget are you targeting for social media this year? Is a blog part of your overall marketing effort?
I have spent some time writing posts and sharing information about clients that I believe are using Social Media effectively in their marketing campaigns. And the examples I have used demonstrate the effectiveness of being on multiple sites to get the word out. But this month I am going to share some info about a client of ours, BAM! Healthy Cuisine, who concentrate their efforts on their website and their Facebook page, which is enough to make me run and find my keys so I can take an early lunch.
It makes sense today to be visible all around the web, and everyone wants their presence to reach across multiple platforms. But if you pick just one platform you might want to remember what your parents probably told you as a kid. “If it is worth doing, then it is worth doing well!” Or maybe it was just my parents. But that is exactly how Ashley is approaching her Social Media presence with her Facebook page for BAM! Healthy Cuisine.
If you haven’t had lunch yet, and live in the North Canton area, check out the BAM! Healthy Cuisine Facebook page, then get in your car and head over there for lunch. The delicious food Ashley and her team prepare in the kitchen translates so well in her photographs that I can almost see the steam rising from the dishes on my monitor, and it makes my mouth water. And with almost 2000 likes on their page, you know I’m not the only person in the area that thinks this way.
They not only run daily pizza specials, they show them to you right as they are coming out of the oven. And if there was a way to taste their food using Facebook, you know Ashley would be all over it. You can see the care and attention to detail they put in every dish, and her presentation is beautiful. And if you are out looking for a healthy alternative to the barrage of fast food in the area then you have chosen the right place. Fresh local vegetables dominate the menu. If gluten alternatives are on your radar then BAM! Healthy Cuisine has you covered.
We have been working with BAM! on their online presence, and have a few new things in store for their website which will be coming soon. And speaking of coming soon, we are looking forward to trying out the new location they are currently building over in the Washington Square area by Walsh University. We can look forward to the Grand Opening sometime this spring, so stay tuned to their Facebook page for more information.
I recommend the Buffalo Chicken Pizza pictured at the top of the post, my favorite!
Will that brand new, company website, if built, result in more leads, sales – business?
This is a great question.
Having a business website is important in this day and age; but having visitors find your company online, and then, convert into sales or leads is equally important.
And, having a great website coupled with web marketing know-how behind it to attract new visitors and entice them into becoming customers is the 1-2 punch, the icing on the cake. Otherwise, your investment in the latest, greatest looking website with all the incredible features and gadgets will only be for current customers or some clients who know your site’s web address.
Allow me to persuade you a bit more toward my school of thought.
Replacing That Old Business Website for a Brand Spanking New Website
Let us suppose that you have an old website, but it is dated and needs some web development love. In this case, you definitely need a new website, in other words.
Don’t be lured by low price. After all, anyone can build a website for cheap. But this is for your business, and your business has value. You need to get this right. Although having a great looking website with super-cool features can be a good thing, not all those sparkles are gold when it comes to having an effective business website. There are a few important questions that should be considered, first, before rashly hiring a web development company to redo your website:
1. Where is my website traffic coming from?
Not knowing how website visitors are finding your company’s website can be a recipe for disaster, especially if you want a new business website and are willing to make hasty decisions based upon the wrong ideas. And, it’s easy to find out just where your web traffic is coming from, so never assume.
At TKG, we regularly provide a breakdown of 3 main traffic sources for our web marketing clients. Did you know that you can tell through Google Analytics if a visitor is referred to your business website from another site (potential customers), search engines (potential customers) or directly by typing in the web address (current customers or possible customers finding the website from traditional advertising)?
Knowing this breakdown will help you make an educated decision with your website build. If your website traffic is coming directly from people typing in the web address or from referrals off of other sites, then you have nothing to be concerned about. Build that new website, but think also think about how your business could really grow if your website were optimized to show up in search engine results.
2. What will the impact be on my business if I lose traffic to my website?
Let’s suppose that 75% of your visitors come from search engines. What will happen if that traffic is not retained when your new website is built?
That means your business will lose a tremendous amount of new potential customers who will not be able to find your company’s website; and you’ll likely be left with most of the traffic coming from current customers. This is a nightmare scenario that we see too often. Companies will sometimes come to us, unfortunately, after another web development company did not protect their current search engine and referral traffic.
We’ve seen strong website with thousands of visits reduced to half of that in one fell swoop (of the bad development company’s axe). And then, we have to be the deliverers of bad news and work on righting the ship over time. This may take a year or more to correct in some cases. We’ve found that some web development companies say they know what they are doing with regard to retention, SEO, conversion optimization, etc, but we have found that this is not the case more often than not. If they know of what they speak, they should be able to explain their plan to retain your traffic in detail. If there is no detailed plan, then there is no substance to back up their claims.
Many business owners and managers simply do not understand the depth of impact their website can make or is currently making on their business. This seems to be a disconnect, but I completely understand why.
Oftentimes, company leaders do not have time to devote to website management (which is why we’re glad to help, thank you). In today’s world, depending upon your type of business, it’s a safe bet that between 70-94% of your potential customers are researching products and services they are interested in on the Internet before making a decision on a vendor. This means that most of the traffic to your current website could be coming from search results. And, if that faucet is turned off, sales or leads could vanish overnight. So, if you are looking to improve your current website by changing or replacing it, select a web development company that truly knows how to protect your web business first. Then, worry about the cost or how dazzling that new feature or design will be.
3. When visitors come to my new website, what will happen to them?
You’d be surprised by the number of business owners who do not understand that getting people to your website is only half the battle. The coup de gras is getting them to turn into either leads or sales once you have them looking at your company’s website information. You want them to convert, meaning make contact with your business or purchase your product or service online. There are ways to improve user experience, funneling site visitors to the products or services you offer.
Then, once there, the website must offer them a call to action: either buy or make contact with your company by phone or e-mail. Is this critical piece of marketing planned into the design and programming of your new website development project?
If not, it’s time to find a web marketing/web development company who knows how to convert traffic into something meaningful for your business.
To sum it up, a new website or the addition of a trendy doodad will not necessarily equate to more visitors to your company’s web address; nor is it a guarantee to generate an increase in sales or leads. A web-optimized site that ranks well in search engines, that can convert visitors to sales or leads will be a better investment over the “shiny nickel, void of marketing know-how,” 9 times out of 10.
After about 6 years of maintaining a very old, very clunky site, we have finally found the time to re-design tkg.com, just in time for it to be a belated gift to ourselves, as we turned 15 years in December.
It often amazes me just how much we don’t take our own advice. We are constantly driving our clients to keep their site, more importantly their content, fresh. And until Nate and Aaron (along with the rest of the team) made this blog effective, we honestly paid very little attention to our web presence.
Today, we are launching an entirely new tkg.com. Finally.
Believe it or not we have a lot of folks who still read our site in pretty deep detail to learn about the industry. Why? I don’t know a lot of it was pretty old! Largely still true, but pretty old.
Things you might notice if you are a regular user of our site:
Basic educational content is largely moved over here to the info archive
Industry news & info are here at the blog and much more current
TKG news and “fun” stuff is pushed via our FB Page.
The new site is much more brief and to the point – far less scrolling!
Client & support resources are still available via the footer nav
Things to expect in the near future:
A continued commitment to blogging and giving you good info
A re-skin of this blog to complement the new site and the content
A Phase 2 of tkg.com that will be more interactive and tell our story better
I’d like to pause for a moment and wish everyone a very joyous new year. As I spend time with family and friends, reflecting on the past year’s successes, I get excited for the opportunities ahead. A new year to plan and set goals both personally and professionally.
2013 seems like it’s going to be a fun one! I’ve always heard to set your sights on the moon so even if you miss you’re among stars. I like that saying because it reminds me to set my goals high enough to make me work hard for them.
This past year proved busy for me personally. I started at The Karcher Group in March of 2012 and my wife and I had our first child. Both are very big events that have kept me on my toes! I like to think the key to my sanity amidst all the changes is having a wonderful wife and of course reflecting on the goals we set for ourselves.
The professional side of things isn’t too different. No loving wife of course, but plenty of ingenious teammates at TKG to work alongside. I learn plenty of new things every day that keeps me on the path to achieving the company goal. The TKG goal is to focus online strategy to grow your business.
So, what are your goals for 2013? Do you have your spacesuit ready for when you achieve them?
Facebook, Twitter and YouTube have been the most talked about social media networks for a few years. The newest social media players, Pinterest, Instagram and Google+, have now gained popularity and all three had tremendous growth in 2012.
As 2012 comes to an end, it only seems right to reflect on the past year and how each social network became less of a fad and more a generally accepted principle.
Facebook hit two huge milestones for social media networks in 2012. On May 18th CEO Mark Zuckerberg rang the opening bell for the Nasdaq Stock Market and Facebook’s IPO sold to the public at a highly scrutinized $38 a share. In October, Zuckerberg announced that Facebook reached 1 billion active monthly users.
Facebook stats in 2012 can lead one to believe great things are coming from Facebook in 2013.
If you are still questioning Facebook’s value to brands and businesses, statistics have shown that 80% of Facebook users prefer to connect with brands on Facebook while 77% of B2C companies and 43% of B2B companies have acquired customers from Facebook.
Twitter saw their “Twitterverse” grow to 1 billion user IDs and more than 175 million tweets sent daily in 140 characters or less.
The 2012 election broke social media history records with 31.7 million political tweets and Barack Obama’s victory tweet was retweeted over 800 thousand times!
2012 statistics show that 56% of customer tweets have been ignored. With 32% of all internet users using Twitter, paying attention and responding to customer tweets and retweets is no longer an option in 2013, it’s almost mandatory.
Twitter already announced changes coming in 2013 for developers. One can only assume the user interface of Twitter will see some modifications as well.
People love to share and watch videos. This year, YouTube has set new records that will most likely be broken in 2013 with the recent release of the YouTube Capture app.
In 2012, over 60 hours of video were uploaded to YouTube every minute and more than 4 billion hours of video are watched each month on YouTube.
At the time this post was written, YouTube’s most popular video of the year, PSY’s Gangnam Style had 1,068,675,765 views. For the 4 minute video, that’s more than 4.2 trillion minutes spent on YouTube watching just that video!
Although YouTube gets less monthly unique visitors than Facebook, 500 years of YouTube video are watched on Facebook daily and more than 700 YouTube videos are shared on Twitter each minute.
With the ability to customize video players and the constant evolving of smartphone technology, we are sure to see more videos surfacing on YouTube from both consumers and businesses in 2013.
Pins, repins and secret boards, oh my!
Pinterest statistics from 2012 are astounding. Over 80% of Pinterest pins were repins, Americans spent an average of 1 hour and 17 minutes on Pinterest and Pinterest reached 10 million monthly unique visitors faster than any independent site in history.
Daily Pinterest users have increased more than 145% since January 1, 2012. With the substantial increase in users and increased activity, Pinterest is beginning to generate more referral traffic to websites than YouTube, Google+ and LinkedIn combined!
Brands and retailers are actively using Pinterest. Retail, grocery and home improvement stores a pinning away and 43% of people prefer to use Pinterest over Facebook to interact with them.
With Pinterest’s recent release of business accounts, 2013 should be interesting for the social-image bookmarking site.
Google has made multiple attempts at building a social media network that not only added value for users, but also easy to share content. After the dismal performance of Google Wave, Google+ has seemed to redeem the search engine giant’s influence on social media.
Google+ active users spent, on average, 12 minutes a day using Google+ and that attractive Google+ button was pressed 5 billion times per day this year.
The addition of Google+ Communities will definitely have to prove itself in 2013. The ability to have a private group in the Googlesphere will provide a great tool for businesses to collaborate, discuss analytic data and brainstorm new ideas.
In April 2012 Facebook purchased Instagram for $1 billion dollars. In July, the photo sharing network had 80 million users. In August, more users were on Instagram that Twitter mobile. By October, 54% of the world’s top brands were on Instagram.
In 2012, Instagram users have liked more than 78 million photos and almost 5 million photos are uploaded daily.
Yes Instagram may ask you to allow ads to your user interface in 2013 and may use your photos depending on your privacy settings. However, they are not going to sell your pictures and information.
Each year, social media has evolved and become more beneficial to both businesses and consumers. 2013 should be a fun year for social media and we will keep you updated along the way!
Not sure how many of you feel this way in your business, but it seems to me like it was just August and now suddenly it’s December!
Time sure does fly, and it often seems like you’re going along fine, getting everything done, making good progress…then time catches up with you.
I bring this up because it’s this time of the year when we’re working with many of our web marketing clients to discuss their goals and objectives for 2013.
Do we want to grow sales?
Is there a desire for growth in leads?
Is the same product mix in effect for 2013 as it was for 2012?
Are there any new markets (geographically or product based) as a company you are looking to target?
It’s good food for thought; a business should be pondering these kinds of ideas as the year draws to a close. For many, the end of the year and time over the holidays slows down a bit, so it’s an ideal time to capitalize to get a jump on 2013. Better to do it now than be part of the way into the year before you realize you haven’t rebalanced your marketing approach!
Some suggestions to foster ideas/input:
Talk with your internal folks on what they are hearing from clients
Talk to your sales force on what they are hearing in the marketplace
Ask yourself/team – “how do we want to grow next year”
Look at statistical data in your industry space to determine trends and opportunities of untapped potential you could potentially fill.
Happy “idea pondering” as the year draws to a close.
Spend as much time as possible with friends and family throughout the holiday season and have a VERY Merry Christmas.